We promise we will always be respectful of you and your people. We won’t hit you with surprise charges or perform unnecessary work and we’ll always keep you “in the loop”. In short, we will treat you fairly and honestly as partners in our mutual success.
What is the estimated delivery time?
We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
While we are trying our best to avoid this situation, these products might delay your order.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Refunding will be done within 14 days from the date of order placement.
We do not charge shipping fees for the customers who are living in Hong Kong.
If the customer is from outside of Hong Kong, we will just receive the order first and send a notification mail regarding way of payment, way of the shipping and rate later.